Our customer is looking for an ICT Support Engineer to join their team in Hasselt.
You will be providng support to to our product-users.
Your task will consist of:
Assist within Incident management on collaboration support tickets out of scope of service contracts
Manage changes within collaboration domain executed by supplier
Write end user documentation to support servicedesk and Change manager
Provide training to end user on collaboration tooling
Review of service requests out of catalogue. Identify new service catalogue candidates and integrate them within the supplier service catalogue
Operational follow up of supplier tickets to identify improvement paths for operational efficiency
Participate to operational meetings with supplier
Identify and implement means of reducing service cost
Participate to projects within collaboration domain.
You have experience in:
Office 365 (Skype, Delve, OneNote, OneDrive)
Sharepoint
Email
Web/Internet technologies
Active Directory / ADFS
Use of a Service Desk tool
ITILv3 Foundation certified is a plus
Installation and configuration of software
ININ is a plus
Intune
You have:
Excellent relationship skills, polite
Communication skills
Stress resistant
Flexible
Experience
College degree, specialized training, or equivalent work experience
Oral and written proficiency in French / Dutch and English
Ability to work independently
Zoek je werk? Dan moet je bij Randstad zijn. Want werken is volgens ons typisch zo'n situatie waarin 1+1 veel meer is dan 2. Voor jou zoeken we een werkgever die bereid is om aan de ontwikkeling van je potentieel te werken. En voor bedrijven zoeken we medewerkers die de bedrijfsactiviteiten mee naar een hoger niveau tillen. We bieden tijdelijke jobs, jobs voor korte of lange termijn, met optie vast of onmiddellijk in vaste dienst.